Shipping

Shipping costs

Delivery charges are calculated automatically when items are added to the basket, based on the number of products and their weight.

Standard delivery charges are free from €150 of orders to Metropolitan France and €290 for other European destinations and Corsica.

Shipping solution

We dispatch from Monday to Friday between 9am and 3pm, so any orders placed from Friday 9am to Monday 9am will be prepared on Monday, for example.

SCHENKER

• System France (home delivery by pallet in France within 4-5 working days)

DPD

• DPD Predict (home delivery in France within 24-48h)

DHL

• Economy Select (5-7 days anywhere in Europe, UK and Switzerland)
• Express Delivery (24-48h anywhere in Europe, UK and Switzerland)

Mondial Relay 

• Mondial Relay (delivery to a collection point in France, Spain, Germany, Belgium, Austria and the Netherlands within 3-5 working days)

Shipping and delivery times

Any express order placed and paid on the SPH website before 9am Monday to Friday (excluding weekends and public holidays) will be prepared and dispatched the same day, subject to payment validation.

Example: An express order placed on Friday before 9:00am is prepared on Friday and delivered from Tuesday. An express order placed on Friday after 9:00am goes into preparation on Monday and can be delivered from Wednesday. An order placed on Monday after 9:00am is prepared on Tuesday, dispatched on Wednesday and can be delivered from Friday.

SPH undertakes to deliver orders placed by the Customer within a delivery timeframe of a maximum of 5 working days for an address in France and 15 working days outside France.

If the said items have not been delivered within the above timeframe from the date of dispatch of the order, and if this delay is not related to a case of force majeure, the Customer may proceed with the cancellation of the sale by sending a recorded delivery letter with acknowledgement of receipt to the following address: SPH Gérard Bertrand Château l'Hospitalet - route de Narbonne Plage
11100 NARBONNE - France. The sums paid by the Customer will then be fully refunded.

The customer has 30 working days from the date of dispatch of the order to report non-receipt and request cancellation of the sale and refund of the items. After this period, no cancellation of the sale will be accepted.
The customer is required to check the condition of the delivered items. Any anomaly noted (missing item, damaged parcel, broken item…) must be reported within 3 days of receipt to SPH.

Circumstances beyond our control
We cannot be held responsible for loss, damage, errors or failure to deliver a shipment where it is established that circumstances beyond our control exist. By "circumstances beyond our control", this means in particular:
- fortuitous events or cases of force majeure, including in particular: earthquakes, cyclones, storms, floods, wars, road, rail and air accidents, embargoes...
- any defects or particularities related to the nature of the shipment, even if these were known to us at the time of acceptance,
- any act, omission or negligence of any third party, for example: the recipient, any interested third party, any customs officer or officer of any other authority, postal services, any carrier or other third party to whom the shipment is entrusted by our transport provider to serve areas not directly served by them, even if the sender did not request or was informed of the use of a third party.

Indirect damages

SOCIETE TOURISME HOSPITALET shall only be liable for reimbursement of the delivery service under the conditions set out above (Delivery Delay) and in no event for any indirect damages that the customer may invoke. These indirect damages and losses include in particular any loss of revenue, profit, interest or markets and any loss related to the inability to use all or part of the shipment.

Breakage during shipping

If a parcel arrives at the recipient's address damaged (breakage of one or more bottles), the recipient must refuse the parcel. The carrier will be responsible for informing SPH. Upon receipt of this information, SPH undertakes to immediately reship an identical parcel to the recipient. Under no circumstances may the customer demand a refund of the product and the delivery charge.

Withdrawal period: exchange or return

Customers who are private individuals (non-professionals) have a fourteen-day withdrawal period from the date of delivery of their order to return the product to SPH for exchange or refund, without penalty and without return shipping costs.
Return shipping costs are covered by SPH. The customer will be fully refunded as soon as possible and no later than 14 days after the date on which they exercised their right of withdrawal.