The Bertrand family
Need advice to make your choice? A question about our products? We are here for you!
To contact Gérard Bertrand
You can call +33 4 68 45 28 50.
To manage your subscriptions,
click on this link.
To request a return,
click on this link.
To manage your in-store credits,
click on this link.
For any information regarding your order on the online shop
Contact the E-Commerce team by phone on +33 (0) 9 39 24 16 20 Monday to Friday from 9am to 6pm
By completing the form below, we will get back to you as soon as possible.
By WhatsApp at +33 6 70 31 27 17
By email at contact@gerard-bertrand.com
For our Shop's opening hours & addresses
Our shop located at Château l'Hospitalet in Narbonne is open every day from 9am to 7pm (8pm in July and August), 364 days a year. You can find out more by clicking here.
For Press, Partnerships & Affiliation
Leave us a message on this form by selecting "I am a journalist" in the subject; and for Affiliation create your account by clicking on the red button with "Fidélité" at the bottom left.
Our loyalty programme
Click on the golden button at the bottom left to identify yourself and access the loyalty programme.
need help?
Frequently Asked Questions
Orders and Payment
Once your order has been dispatched, you will receive a confirmation email containing a tracking link allowing you to follow your parcel in real time.
We accept Visa, MasterCard, American Express, as well as payments via PayPal, Apple Pay and Google Pay. All transactions are fully secure.
We also accept payment by cheque and bank transfer; however, the order will only be processed upon confirmation of receipt of payment by our accounts department.
Delivery
Contact us with your order number by email atmoncolis.com@elogik.zohodesk.eu or by phone at+33 9 70 15 57 01.
Although all orders are dispatched within 24h, this may take up to 48h in some cases.
We then offer various delivery options:
- Delivery to a collection point takes between 2 and 5 working days from the time of dispatch
- Standard delivery takes between 2 and 3 working days from the time of dispatch.
- Express delivery takes between 24h and 48h from the time of dispatch.
- Pallet delivery takes between 4 and 5 working days from the time of dispatch.
Delivery costs depend on the delivery address, the number of bottles and the delivery option (mondial relay, express, standard, 24h, pallet...) and the price is calculated at the time of checkout.
Standard delivery is free in France from €125 and in other countries from €300 of order.