Refund policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: contact@gerard-bertrand.com. Please note that returns must be sent to the following address:
Gérard Bertrand E Commerce
Provilog
Rue Laurent de Lavoisier
11100 Narbonne

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your parcel. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding a return at contact@gerard-bertrand.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and resolve it.

Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous products, flammable liquids or gases. Please do not hesitate to contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union
Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please bear in mind that your bank or credit card company may take some time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@gerard-bertrand.com.

Withdrawal Period: exchange or return

Customers who are non-professional individuals benefit from a fourteen-day withdrawal period from the delivery of their order to return the product to SPH for exchange or refund without penalty and without return costs.
Return costs are covered by SPH. The Customer will be fully refunded as soon as possible and no later than 14 days after the date on which they exercised their right of withdrawal.

Conditions for exchange and return for refund
Returned items must be intact, unopened and in perfect condition. They must be returned in a condition that allows them to be resold.

The Customer must make their return via Chronopost for France and DHL for Europe.

If the Customer were to return items by another return method, thereby incurring return costs, they would not be entitled to any refund or exchange from SPH.

The customer must retain proof of deposit of the parcel with the carrier responsible for the return. In the absence of this proof, no exchange or refund can be made in the event of loss of the parcel.