The Bertrand family
Refund policy
Withdrawal period: exchange or return
Customers, non-professional physical persons, benefit from a fourteen-day retraction period from the date of delivery of their order to return the product to SPH for exchange or reimbursement without penalty and without return costs.
SPH will cover the return shipping costs. The Customer will be reimbursed in full as soon as possible and no later than 14 days after the date on which he/she exercised his/her right of withdrawal.
Conditions of exchange and return for reimbursement
Returned items must be intact, unopened and in perfect condition. They must be returned in a condition suitable for resale.
The Customer must return the goods via Chronopost for France and DHL for Europe.
If the Customer returns the goods by any other means, and incurs return postage costs in doing so, the Customer will not be entitled to any refund or exchange from SPH.
The customer must keep proof of the parcel's delivery to the service provider in charge of the return. In the absence of this proof, no exchange or refund will be made in the event of loss of the parcel.