The ideal wine in 4 questions
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Need advice to make your choice? A question about our products? We're here to help!
To contact Gérard Bertrand
call +33 4 68 45 28 50.
To manage your subscriptions,
click on this link.
To request a return,
click on this link.
To manage your in-store credits,
click on this link.
For any information concerning your order on the online store
Contact the E-Commerce team:
Fill in the form below and we'll get back to you as soon as possible.
By chat, by clicking on the tab at the bottom left of your screen
By WhatsApp at +33 6 70 31 27 17
By e-mail to contact@gerard-bertrand.com
For store opening times and addresses
Our store at Château l'Hospitalet in Narbonne is open every day from 9am to 7pm (8pm in July and August), 364 days a year. To find out more, click here.
For Press, Partnerships & Affiliation
Leave us a message on this form by selecting "I am a journalist" in the subject; and for Affiliation create your account by clicking on the red button with "Fidélité" at bottom left.
Our loyalty program
Click on the golden button at bottom left to log in and access the loyalty program.
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Frequently asked questions
Orders and payment
Once your order has been dispatched, you will receive a confirmation email containing a tracking link enabling you to follow your parcel in real time.
We accept Visa, MasterCard, American Express, as well as payments via PayPal, Apple Pay and Google Pay. All transactions are fully secure.
We also accept payment by cheque and bank transfer, but the order will not be processed until our accounting department has confirmed receipt of payment.
Delivery
Contact us with your order number by emailàmoncolis.com@elogik.zohodesk.eu or by phone + 33 9 70 15 57 01.
Although all orders are dispatched within 24 hours, it can take up to 48 hours in some cases.
We then offer different delivery methods:
- Relay point delivery takes between 2 and 5 working days from the time of dispatch.
- Standard delivery takes between 2 and 3 working days from the time of dispatch.
- Express delivery takes between 24 and 48 hours from the time of dispatch.
- Pallet delivery takes between 4 and 5 working days from the time of dispatch.
Delivery costs depend on the delivery address, the number of bottles and the delivery option (mondial relay, express, standard, 24h, on pallet...) and the price is calculated when the basket is validated.
Standard delivery is offered in France for orders over €125 and in other countries for orders over €300.