General Terms and Conditions / Privacy Policy
General conditions of sale
These conditions of sale are concluded on the one hand by the Société Tourisme Hospitalet, a general partnership with a capital of 410,000 euros whose head office is located at route de Narbonne Plage 11100 Narbonne, registered in the register of commerce and companies of Narbonne under the number SIREN 382 441 897 hereinafter referred to as "STH" and on the other hand, by any natural or legal person wishing to make a purchase via the website of Société Tourisme Hospitalet hereinafter referred to as "the Customer" .
Subject of the contract
The purpose of these general terms and conditions of sale is to set out the contractual provisions between Société Tourisme Hospitalet and the Customer and the conditions applicable to any purchase made through the boutique.gerard-bertrand.com merchant site, for the consumer. The acquisition of a good, product or service through this site implies unreserved acceptance by the customer of these conditions of sale.
Legal information
Alcohol abuse is dangerous for your health. To consume with moderation.
Ordinance No. 59-107 of January 7, 1959 and Law No. 74-631 of July 5, 1974 prohibit the sale and supply of alcoholic beverages to minors and similar persons. Therefore, by completing your Order Form, you acknowledge that you have the legal capacity to enter into this contract.
In accordance with the provisions of Law No. 78-17 of January 6, 1978, the www.boutique.gerard-bertrand.com site has been declared to the National Commission for Computers and Freedoms. In application of the Data Protection Act, the information requested from you is essential to the processing of your order and is intended for the services of STH and SPH Gérard Bertrand.
You have the right to access, modify, delete and rectify your personal data. Through us, you may receive proposals from other companies. If you do not wish this, all you have to do is write to us indicating your surnames, first names, address and possibly customer number.
The exercise of this right must be made to:
- By mail to:
IT department
HOSPITALET TOURISM COMPANY
Château l'Hospitalet - route de Narbonne Plage
11100 NARBONNE - France
- By email to dpd@gerard-bertrand.com with proof of your identity.
Data controller: Mr. Gérard Bertrand
STH collects personal data concerning the Buyer as well as, where applicable, that of the recipient of the Order. The purposes, recipients, retention periods and conditions under which STH collects and processes personal data are presented in the site's T&Cs and the site's PRIVACY POLICY, which details all the information relating to the processing of personal data as well as the rights of data subjects in connection with this processing.
Characteristics of items offered for sale
The items offered are those listed in the catalog published on the boutique.gerard-bertrand.com website. These items are offered within the limits of available stocks. Each article is accompanied by a description drawn up by boutique-gerard-bertrand.com. The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the item offered.
Geographic area
The online sale of items presented on the site is reserved for buyers residing in metropolitan France, Ireland, the Netherlands, Germany, Belgium, Luxembourg, Spain, Italy, Portugal, Czechia, Slovenia, Slovakia, Estonia, Lithuania , Latvia and Monaco
Rates
The prices listed in the catalog are inclusive of VAT in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the items. STH reserves the right to modify its prices at any time, it being understood that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer. Prices shown do not include order processing fees. The prices are valid only for metropolitan France.
Shipping costs, customs taxes and formalities are the sole responsibility of customers.
Commands
The customer places an order on the website https://www.gerard-bertrand.com. To purchase one or more items, he must follow the following ordering process:
- Choice of items and addition to the basket
- Validation of the contents of the basket
- Identification on the website and registration on the identification form on which he will indicate all the contact details requested
- Choice of payment method and acceptance of the GCS
- Validation of payment
The customer will receive an order confirmation e-mail.
The customer may at any time view during the ordering process the details of his order as well as its total price and correct any errors, before confirming it to express his acceptance.
STH reserves ownership of the items until full payment of the order, that is to say the collection of the price of the order by the Société Tourisme Hospitalet.
STH reserves the right to cancel or refuse any order that would come from a Customer with whom he has ist a dispute relating to the payment of a previous order or a customer who does not have the capacity to contract. Any order implies acceptance of the prices and descriptions of the items available for sale.
STH undertakes to honor orders received on the website only within the limits of available stocks.
Terms of payment
Payment for purchases is made via one of the following means, at the Customer's convenience:
- By bank card
Order control
Given the resurgence of fraud listed in the context of online commerce and in order to secure payments, for any order placed by a customer on the boutique.gerard-bertrand.com site, the COMPANY TOURISME HOSPITALET will carry out a check elements of the order before delivery.
As part of this check, the COMPANY TOURISME HOSPITALET reserves the right, taking into account the destination, the amount, the rarity or the type of products ordered, to require the customer to provide proof of identity and proof of address or a Kbis extract for legal persons.
In the event of the customer's express or tacit refusal to provide the supporting documents requested or in the event of non-compliant supporting documents, the COMPANY TOURISME HOSPITALET will cancel the transaction and immediately refund the customer's bank account. customer. The tacit refusal being the absence of a response from the customer for a period of 15 days following the request for supporting documents.
Shipping and Delivery Times
Any express order placed and paid for on the STH site before 12 p.m. Monday to Friday (excluding weekends and public holidays) will be prepared and shipped the same day, subject to payment validation
Example: An express order placed on Friday before 12 noon is prepared on Friday and delivered on Monday. An express order placed on Friday after 12:00 p.m., leaves for preparation on Monday and is delivered on Tuesday. An order placed on Monday after 12:00 p.m. is prepared on Tuesday and shipped on Wednesday.
STH undertakes to deliver the orders placed by the Customer within the stipulated time. If the said articles have not been delivered within 7 days from the delivery date provided for when the order was placed, and if this overrun is not linked to a case of force majeure, the Customer may proceed with the resolution of the sale, by sending by registered mail with acknowledgment of receipt to the following address: SOCIETE TOURISME HOSPITALET Château l'Hospitalet - route de Narbonne Plage
11100 NARBONNE - France. The sums paid by the Customer will then be fully reimbursed.
The indicative delivery time for French customers is as follows: 2 to 5 working days
The customer has a period of 30 working days from the date of shipment of the order to report non-receipt and request the resolution of the sale and reimbursement of the items. After this period, no resolution of the sale will be accepted.
The customer is required to check the good condition of the items delivered. Any anomaly noted (missing item, damaged package, broken item, etc.) must be indicated to STH within 3 days of receipt.
Circumstances beyond our control
We cannot be held responsible for loss, damage, errors or non-delivery of a shipment once it is established that there are circumstances beyond our control. By "circumstances beyond our control", it should be understood in particular:
- fortuitous events or force majeure, namely in particular: earthquakes, cyclones, storms, floods, wars, road accidents, train and planes, embargoes...
- any defects or peculiarities related to the nature of the shipment even though it would have been known to us at the time of our acceptance,
- any act, deficiency or negligence of any third party , for example: the recipient, any interested third party, any employee of customs or any other administration, the postal services, any carrier or other third party to whom the shipment would be entrusted by our transport provider, to serve sectors not served directly by itself, even if the sender has not requested or been informed of recourse to a third party.
Indirect damage
COMPANY TOURISME HOSPITALET will only be liable for reimbursement of the delivery service subject to the reservations set out above (Delay in Delivery) and in no case for indirect damages that the customer may invoke. Such indirect damages and losses include any loss of income, profits, interests or markets and any loss related to the impossibility of using all or part of the shipment.
Breakage during shipment
If a package arrives at the recipient damaged (breakage of the bottle(s), the recipient must refuse the package. Carrier will notify STH. Upon receipt of this information, STH undertakes to immediately resend an identical package to the recipient. Under no circumstances may the customer demand reimbursement of the product and the delivery package.
Withdrawal period: exchange or return
Customers, non-professional individuals, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to STH for exchange or refund without penalty, and without return costs
Conditions for exchange and return for reimbursement
Returned items must be intact, unopened and in perfect condition. They must be returned in a condition allowing them to be re-sold.
The Customer must return via Colissimo.
If the Customer were to return the items by another return method, and supporting as such of the return costs, he could not claim any refund or exchange from STH.
The customer must keep proof of the deposit of the package with the service provider responsible for the return. In the absence of this proof, no exchange or refund can be made in the event of loss of the package.
Responsibility
STH cannot be held liable in the event of non-performance of the contract, in the event of out of stock or unavailability of the product, of force majeure and, in particular in the event of a total or partial strike, flood, fire or other natural disasters and, in general, any event that does not allow the proper execution of the order.
Electronic signature
The "OK" associated with the authentication and non-repudiation procedure and the protection of all messages constitute an electronic signature. This electronic signature has the value, between the parties, of a handwritten signature.
Proof
The computerized registers, kept in STH's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Amicable settlement of disputes
The present general conditions of sale above are governed by French law. In the event of difficulties in the application of these general conditions of sale, we invite you to seek an amicable solution by first contacting STH.
Signed proof of delivery
We are committed to providing information on the delivery position free of charge by telephone. You can view and print a proof of delivery signed by the recipient of your order on our carrier's website: https://www.tnt.com.
Shipping Fees & Policy
Pending rules governing the commercial relationship with the United Kingdom, shipments to England, Scotland, Wales and Northern Ireland are suspended.
France & Monaco
|
Number of Bottles |
Mondial Relay (5-7 days) |
TNT (Express 24-48h) |
|
1 |
4.70€ |
€5.50 |
|
2-3 |
6.10€ |
7.50€ |
|
4-6 |
8.35€ |
9.50€ |
|
7-9 |
16€ |
10.50€ |
|
10-12 |
16€ |
From 10 bottles, express delivery is free |
|
13-18 |
€24 |
|
|
19-24 |
€32 |
|
|
25-30 |
38€ |
|
|
31-34 |
42€ |
|
|
>34 |
€100 |
|
Germany
|
Number of Bottles |
DHL (Express 24-48h) |
|
1-6 |
25€ |
|
6-12 |
40€ |
|
12-18 |
€55 |
|
18-24 |
€70 |
|
24-30 |
85€ |
|
>30 |
€100 |
|
From €375, delivery is free |
Austria
|
Number of Bottles |
DHL (Express 24-48h) |
|
1-6 |
25€ |
|
6-12 |
40€ |
|
12-18 |
€60 |
|
18-24 |
80€ |
|
24-30 |
€100 |
|
>30 |
€105 |
|
From €375, delivery is free |
Belgium & Luxembourg
|
Number of Bottles |
DHL (Express 24-48h) |
|
1-6 |
25€ |
|
6-12 |
40€ |
|
12-18 |
€55 |
|
18-24 |
€67 |
|
24-30 |
80€ |
|
>30 |
€90 |
|
From €375, delivery is free |
Spain
|
Number of Bottles |
DHL(Express 24-48h) |
|
1-6 |
25€ |
|
6-12 |
40€ |
|
12-18 |
€55 |
|
18-24 |
€70 |
|
24-30 |
80€ |
|
>30 |
€50 |
|
From €375, delivery is free |
Italy
|
Number of Bottles |
DHL (Express 24-48h) |
|
1-6 |
25€ |
|
6-12 |
45€ |
|
12-18 |
€65 |
|
18-24 |
80€ |
|
24-30 |
€95 |
|
>30 |
€105 |
|
From €375, delivery is free |
Netherlands
|
Number of Bottles |
DHL (Express 24-48h) |
|
1-6 |
25€ |
|
6-12 |
40€ |
|
12-18 |
€60 |
|
18-24 |
80€ |
|
24-30 |
€100 |
|
>30 |
€70 |
|
From €375, delivery is free |
Portugal
|
Number of Bottles |
DHL (Express 24-48h) |
|
1-6 |
€35 |
|
6-12 |
€64 |
|
12-18 |
€93 |
|
18-24 |
€122 |
|
24-30 |
€151 |
|
>30 |
€180 |
|
From €375, delivery is free |
Europe: Czechia, Hungary, Ireland, Slovakia, Slovenia, Greece, Latvia, Lithuania and Estonia
|
Number of Bottles |
DHL (Express 24-48h) |
|
1-6 |
€30 |
|
6-12 |
€60 |
|
12-18 |
€90 |
|
18-24 |
€120 |
|
24-30 |
€150 |
|
>30 |
€175 |
|
From €375, delivery is free |
Shipping and Delivery Times
Any express order placed and paid for on the STH site before 12 p.m. Monday to Friday (excluding weekends and public holidays) will be prepared and shipped the same day, subject to payment validation
Example: An express order placed on Friday before 12:00 p.m. is prepared on Friday and delivered on Monday. An express order placed on Friday after 12:00 p.m., leaves for preparation on Monday and is delivered on Tuesday. An order placed on Monday after 12:00 p.m. is prepared on Tuesday and shipped on Wednesday.
STH undertakes to deliver the orders placed by the Customer within the stipulated time. If the said items have not been delivered within 7 days from the delivery date scheduled when the order was placed, and if this overrun is not linked to a case of force majeure, the Customer may proceed to resolution of the sale, by sending a registered letter with acknowledgment of receipt to the following address: SOCIETE TOURISME HOSPITALET Château l'Hospitalet - route de Narbonne Plage
11100 NARBONNE - France. The amounts paid by the Customer will then be fully refunded.
The indicative delivery time for French customers is as follows: 2 to 5 working days.
The indicative delivery time for customers outside France is as follows: 4 to 8 working days
The customer has a period of 30 working days from the date of dispatch of the order to report the non-receipt and request the resolution of the sale and the reimbursement of the items. After this time, no resolution of the sale will be accepted.
The customer is responsible for checking that the items delivered are in good condition. Any anomaly noted (missing item, damaged package, broken item, etc.) must be indicated within 3 days, to STH, following receipt.
Circumstances beyond our control
We cannot be held responsible for loss, damage, errors or non-delivery of a shipment if it is established that there are circumstances beyond our control. By "circumstances beyond our control", we mean in particular:
- fortuitous events or force majeure, namely in particular: earthquakes, cyclones, storms, floods, wars, road accidents, train and planes, embargoes...
- any defects or peculiarities related to the nature of the shipment even though it would have been known to us at the time of our acceptance,
- any act, deficiency or negligence of any third party , for example: the recipient, any interested third party, any employee of customs or any other administration, the postal services, any carrier or other third party to whom the shipment would be entrusted by our transport provider, to serve sectors not served directly itself, even if the sender has not requested or been informed of recourse to a third party.
Consequential damages
COMPANY TOURISME HOSPITALET will only be liable for reimbursement of the delivery service subject to the reservations set out above (Delay in Delivery) and in no case for indirect damages that the customer may invoke. These indirect damages and losses s 'understand in particular by any loss of income, profits, interests or markets and any loss related to the impossibility of using all or part of the sending.
Breakage during shipment
If a package arrives at the recipient damaged (breakage of the bottle(s), the recipient must refuse the package. The carrier will take care of informing STH. Upon receipt of this information, STH undertakes to immediately resend an identical package to the recipient. Under no circumstances will the customer be able to demand reimbursement of the product and the delivery package.
Withdrawal period: exchange or return
Customers, non-professional individuals, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to STH for exchange or refund without penalty, and without return costs.
Return costs are offered by STH. The Customer will be fully refunded as soon as possible and no later than 14 days after the date on which he exercised his right of withdrawal.
Privacy Policy
I.Purposes of our privacy policy
Confidentiality and security are of the utmost importance to the Gérard Bertrand group. We make it available to you so that you have clear and transparent information on the processing carried out within the framework of the services offered on our site. We constantly ensure that our technical and organizational measures respect your data protection rights.
To do this, we comply with the regulations in force and in particular the General Data Protection Regulations (hereinafter "GDPR"), which entered into force on May 25, 2018, which complements personal data protection legislation.
You will find below our rules regarding the management, processing and storage of personal data submitted as part of our services.
II.Scope
- What is personal data?
A personal data, within the meaning of Article 4 (1) of the GDPR, concerns any information relating to a natural person identified or identifiable by the combination of several pieces of information (elements of identity, location elements, religious opinions, browsing history, etc.).
You are identified when you provide information such as your first and last name.In the absence of this information, you can be identified in particular when you provide:
- An identifier (example: nickname, IP address)
- Your contact details (example: email address, telephone number)
- An identification number (example: contact form number)
- What is a treatment?
A processing of personal data is, within the meaning of Article 4 (2) of the GDPR, any operation or set of operations applied to personal data or sets of personal data personal, such as:
- Collecting
- Storage
- Recording
- Transmission
- …
Any action relating to your personal data constitutes processing of said data
The data controller is, within the meaning of Article 4 of the GDPR, the person who alone or jointly determines the purposes of each processing operation and the means of processing.
- How do we collect your consent?
By registering for our services and/or filling out a contact form on our website https://www.cote-des-roses.vin, you agree and accept that we may collect, process, store and/or use the personal data transmitted, in accordance with the rules set out below.
By giving us your consent, you also retain your rights of access and communication, rectification, portability, as well as the right to erasure or "right to be forgotten" of your personal data. These rights are detailed in the “rights you have” section of our privacy policy.
III.The processing of your personal data
- Why does the group need to collect your data?
The main purpose of collecting your personal data is to provide you with an adequate, optimal, efficient and legal service. To this end, the data that the group Gérard Bertrand collects are necessary to enable it to meet the following purposes:
-
Customer relationship and product order management:
- Perform operations relating to our commercial relationship, i.e. concerning orders, transport, delivery, payment, invoicing, accounting, monitoring of the customer relationship such as the completion of satisfaction surveys, management of complaints and after-sales service, etc.
-
Management of marketing actions and commercial prospecting:
- Provide you with offers from the Gérard Bertrand group based on your choices;
- Customize our site and our offers according to your observed and/or declared preferences, including from your personal account and your needs;
- Personalize our communication to you, in particular by information e-mails according to your observed and/or declared preferences, your needs and your choices;
- Carry out commercial solicitation operations;
- Develop commercial statistics, analyzes and marketing tools (including classification, score, etc.);
- Organize contests, lotteries or any promotional operation, excluding online gambling and games of chance subject to the approval of the online gaming regulatory authority
-
Management of requests to exercise rights and complaints from visitors to prospects and customers:
- Manage requests to exercise the rights referred to below;
- Manage any complaints and/or litigation;
- Manage your comments and customer reviews on the site and/or web pages that we edit and host on social networks.
The Gérard Bertrand group undertakes that your data will be processed in compliance with the aforementioned purposes as well as for purposes that are compatible with them.
According to the principle of minimization of data collected and enacted by the GDPR, the group Gérard Bertrand undertakes that the data collected is adequate, relevant and not excessive in relation to these purposes.
- What data is collected by the group?
When you visit our site and/or when placing your orders, your personal data may be processed. The Gérard Bertrand group collects different types of personal data about you:
- The data that you communicate to us directly, in particular your identification data (surname, first name, date of birth) and your contact data (postal address, email address, telephone number);
- Data relating to the monitoring of your commercial relationship with our group: products ordered, quantity, amount, periodicity, delivery and/or billing address(es), telephone number, digicode as well as any other relevant information on the delivery (tracking number, shipment status, etc.), purchase history, return of products, correspondence and/or telephone exchanges with you and our after-sales service, exchanges and customer comments, person in charge of the relationship customer, etc ;
- The data needed to carry out loyalty, prospecting and promotion actions, the organization and processing of contests, lotteries and all promotional operations such as the date of participation, responses to contests, the nature of the prizes offered as well as the data relating to your contributions (example: opinions on the products contained).
In general, when you communicate with the Gérard Bertrand group in any other way, the communication of your data is voluntary.
The Gérard Bertrand group automatically collects certain information about you when you access the website, in particular information about your browsing (see “IV – Cookies”). The Gérard Bertrand group is committed to ensuring that this data is obtained and processed fairly, lawfully and in complete transparency. Personal data is collected by the controller. Within the Gérard Bertrand group, this is Gérard Bertrand, Château l’Hospitalet – Route de Narbonne-Plage – 11100 Narbonne – dpd@gerard-bertrand.com The Gérard Bertrand group collects your personal data for the purposes described in point 1 of this privacy policy The Gérard Bertrand group collects and processes your personal data only when based on one of the following legal grounds: On this contractual legal basis, any refusal to communicate your personal data will prevent the conclusion and execution of the contract; The Gérard Bertrand group collects your personal data for the purposes relating to the performance of its contractual obligations. We keep this data in active databases, files or other types of documents that comply with the principles and good security practices around data retention for as long as you use our services. The Gérard Bertrand group only stores your data for the time necessary to pursue the purposes for which they are collected, to perform the contractual relationship or to comply with its legal obligations. Once the period has expired, the data will be archived, deleted or anonymized, thus respecting the retention periods defined by the legal authorities. You will find below a summary table of the retention periods that we implement for your personal data: Purpose of processing Storage period Reference text Contract or agreement concluded in the context of a commercial relationship 5 years Article L.110-4 of the Commercial Code Bank documents (bank statement, check stub, etc.) 5 years Article L.110-4 of the Commercial Code Contract concluded electronically from €120 10 years (from delivery/service) Article L.134-2 of the Consumer Code Commercial correspondence: Purchase order, delivery, receipt 10 years Article L.123-22 of the Commercial Code Customer and/or supplier invoices 10 years (from the end of the financial year) Article L123-22 of the Commercial Code Management of orders, deliveries, invoicing and customer accounts 10 years Article L.123-22 of the Commercial Code Management of the customer file after a commercial relationship for prospective purposes Customer data is kept for the duration of the commercial relationship. However, they may be kept for commercial prospecting purposes for a maximum period of 3 years from the termination of the commercial relationship Simplified standard n°48 Creation and management of a prospect file 3 years from their collection by the data controller or the last contact from the prospect Simplified standard n°48 Managing a newsletter Until the data subject unsubscribes Article 6-5° of amended law no. 78-17 Retention of credit card numbers Bank card data is deleted once payment has been made. However, we may keep them in intermediate archiving for the purpose of proof in the event of any dispute over the transaction. If necessary, the data will be kept for a maximum period of 13 months, extendable to 15 months to take into account the possible use of a deferred debit payment card Deliberation n°03-034 of June 19, 2003 adopting a recommendation on the storage and use of bank card numbers in the distance selling sector. Article L.133-24 of the Monetary and Financial Code A person affected by the processing of their personal data is granted rights: The Gérard Bertrand group is obliged to send you certain information if you request it (example: identity of the data controller, purpose, etc.). The Gérard Bertrand group undertakes to provide you with this information in a clear and precise manner. You can ask the Gérard Bertrand group to have access to your data and to obtain a copy of it when it is being processed. You can obtain from the Gérard Bertrand group the rectification of your data when it is erroneous or inaccurate. The Gérard Bertrand group may ask you to identify yourself to them when the request relates to so-called "sensitive" data. You can ask the Gérard Bertrand group to delete all the data it holds about you, within the limit of the data it needs to fulfill its contractual or legal obligations You can object to processing when you are placed in a particular situation. Proof is required apart from requests relating to commercial prospecting. You can retrieve from the Gérard Bertrand group all the data concerning you in a machine-readable and understandable format or ask the Gérard Bertrand group to transmit it to another organization. You can ask the Gérard Bertrand group to keep your data without using it. These are therefore frozen for a temporary period in cases where you exercise another right in parallel (example: contesting the accuracy of the data, opposing the processing of your data, unlawfulness of the processing). If you consider that the group's data protection policy does not comply with European regulations or that your rights are not respected, you can file a complaint with the CNIL at any time. If the Gérard Bertrand group is required to make fully automated decisions concerning you, you have the option of requesting human intervention in making said decision. This right is granted to you outside of contractual requirements or when you have not waived it in an informed, explicit and unequivocal manner. Under no circumstances does the Gérard Bertrand group sell, exchange or rent your personal data to third parties. The personal data collected about you is used only by our company. However, within the framework of our activity, the Gérard Bertrand group may use subcontractors who may receive communication of your personal data. Where applicable, the Gérard Bertrand group ensures the compliance of all its subcontracting companies with respect to the requirements set by the GDPR and by case law. We only share your information with providers that are essential for the provision of third-party services and for the purposes described in this privacy policy. Our partner companies are: Your personal data may be transferred to partners who may be located in countries that do not offer the same level of data protection as countries in the European Union (in particular in the United States). In this case, the Gérard Bertrand group ensures these transfers are governed by mechanisms offering appropriate guarantees. In addition, the Gérard Bertrand group will not disclose your personal data to third parties, except if: In order to improve your browsing on our site, cookies are placed by the Gérard Bertrand group on your computer, mobile or tablet. A "cookie" makes it possible to record information relating to the navigation of your computer on our site (the pages consulted, the date and time of consultation, etc.) that the group Gérard Bertrand will be able to read during your next visit without however being able to identify you directly. The cookies we issue on our site enable: The cookies of our partners are as follows: The hosting servers on which the Gérard Bertrand group processes and stores your data are exclusively located in the European Union and meet a level of security in accordance with the typology of the latter. In accordance with the General Data Protection Regulation, an impact analysis has been carried out on sensitive processing in order to determine our ability to process this data in complete security. As part of its services, the Gérard Bertrand group attaches the utmost importance to the security and integrity of its customers' personal data. Thus, and in accordance with the GDPR, the Gérard Bertrand group undertakes to take all the precautions used to preserve the security of your data and in particular to protect it against any accidental or unlawful destruction, loss accidental, alteration, dissemination or unauthorized access, as well as against any other form of unlawful processing or communication to unauthorized persons. In addition, in order to prevent any unauthorized access and to guarantee the accuracy and proper use of your data, the Gérard Bertrand group has implemented digital, physical and appropriate framework to safeguard and preserve the data collected through its services. Despite everything, no one can consider themselves to be completely immune to malevolence.This is why, in the event that a security breach presents a high risk for the integrity or confidentiality of your data, the Gérard Bertrand group undertakes to inform you within a reasonable time and to take all possible measures to neutralize the intrusion and minimize its impact In the event that you suffer damage as a result of the exploitation of a security breach by a third party, the Gérard Bertrand group undertakes to provide you with assistance so that you can assert your rights. Anyone exploiting a security breach in our information system is liable to criminal penalties and the Gérard Bertrand group reserves the right to take any measure, including by means of filing a complaint and/or legal action in order to preserve the data, its rights and those of its beneficiaries and to limit its impact as much as possible. The Gérard Bertrand group reserves the right to modify and develop this privacy policy at any time, in particular in application of changes in the laws and regulations in force. If the Gérard Bertrand group wishes to use personal data in a manner different from that stipulated in the privacy policy in force at the time of collection, these changes will be published in a new version of the this privacy policy. The website www.boutique.gerard-bertrand.com (hereinafter the "Site") is published by: SOCIETE TOURISME HOSPITALET Intra-community VAT number: FR03 382441897 The Site and its components may contain confidential information or information protected by intellectual property legislation or any other applicable law. Unless otherwise indicated, the intellectual property rights in the Content are the exclusive property of STH. The user is prohibited from copying, modifying, creating a derivative work, assembling, decompiling, assigning, sublicensing or transferring, in any way whatsoever, any element of the content or the Site, except for personal use. STH strives to ensure, to the best of its ability, the accuracy and updating of the information published on the Site. STH reserves the right to modify, at any time and without notice, the Content of the Site. However, STH cannot guarantee the accuracy, precision or completeness of the Content available on the Site and invites the user to contact STH directly. DESIGN Company name: Emergence Studio Headquarters: 1B rue de la petite colline 06250 Mougins Web: http://www.emergencestudio.com/ Email: infos@emergence-studio.com Company name: Shopify Headquarters: 7 allée Albert Camus
IV.Cookies
V.Our commitment to respect the integrity and confidentiality of your personal data
VI.Changes to our Privacy Policy
Legal Notice
PRESENTATION
Legal form: Société en Nom Collectif
Share capital: €410,000.00
RCS: NARBONNE
APE code: 5510Z
SIRET: 382 441 897 00016
Legal name of the establishment: SOCIETE TOURISME HOSPITALET
Commercial name: STH
Name of the legal representative: VAN DUIJN Michaël
Head office address:
Château l'Hospitalet - route de Narbonne Plage
11100 NARBONNE - France
Contact Email: dpd@gerard-bertrand.com
INTELLECTUAL PROPERTY
RESPONSIBILITY
DEVELOPMENT & HOSTING
31700 Blagnac
Host: Google Cloud Platform
For all information on the protection of your personal data, consult our new Privacy Policy