These conditions of sale are concluded on the one hand by the Société Tourisme Hospitalet, a general partnership with a capital of 410,000 euros whose head office is located route de Narbonne Plage 11100 Narbonne, registered in the register of commerce and companies of Narbonne under the number SIREN 382 441 897 hereinafter referred to as "STH" and on the other hand, by any natural or legal person wishing to make a purchase via the website of Société Tourisme Hospitalet hereinafter referred to as "the Customer" .

Object of the contract

The purpose of these general terms and conditions of sale is to set out the contractual provisions between Société Tourisme Hospitalet and the Customer and the conditions applicable to all purchases made through the merchant site, for the consumer. The acquisition of a good, product or service through this site implies unreserved acceptance by the customer of these conditions of sale.

Legal information

Alcohol abuse is dangerous for your health. To consume with moderation.

Ordinance No. 59-107 of January 7, 1959 and Law No. 74-631 of July 5, 1974 prohibit the sale and supply of alcoholic beverages to minors and similar persons. Therefore, by completing your Order Form, you acknowledge that you have the legal capacity to enter into this contract.

In accordance with the provisions of Law No. 78-17 of January 6, 1978, the site has been declared to the National Commission for Computing and of Freedoms. In application of the Data Protection Act, the information requested from you is essential to the processing of your order and is intended for the services of STH and SPH Gérard Bertrand.

You have the right to access, modify, delete and rectify your personal data. Through us, you may receive proposals from other companies. If you do not wish this, all you have to do is write to us indicating your surnames, first names, address and possibly customer number.

The exercise of this right must be made to:
- By mail to:

IT department
Château l'Hospitalet - route de Narbonne Plage
11100 NARBONNE - France

- By email to with proof of your identity.

Data controller: Mr. Gérard Bertrand

STH collects personal data concerning the Buyer as well as, where applicable, that of the recipient of the Order. The purposes, recipients, retention periods and conditions under which STH collects and processes personal data are presented in the site's T&Cs and the site's PRIVACY POLICY, which details all the information relating to the processing of personal data as well as the rights of data subjects in connection with this processing.

Characteristics of items offered for sale

The items offered are those listed in the catalog published on the website. These items are offered within the limits of available stocks. Each article is accompanied by a description established by The photographs in the catalog are as accurate as possible but cannot ensure perfect similarity with the item offered.

Geographical area

The online sale of items presented on the site is reserved for buyers residing in metropolitan France.


The prices listed in the catalog are inclusive of VAT in euros taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the items STH reserves the right to modify its prices at any time, it being understood that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer. Prices shown do not include order processing fees. The prices are valid only for metropolitan France.

Shipping costs, customs taxes and formalities are the sole responsibility of customers.


The customer places an order on the “” website. To purchase one or more items, he must follow the following ordering process:
- Choice of items and addition to the basket
- Validation of the contents of the basket
- Identification on the website and registration on the identification form on which he will indicate all the contact details requested
- Choice of payment method and acceptance of the GCS
- Validation of payment

The customer will receive an order confirmation e-mail.

The customer may at any time view during the ordering process the details of his order as well as its total price and correct any errors, before confirming it to express his acceptance.

STH reserves ownership of the items until full payment of the order, that is to say the collection of the price of the order by the Société Tourisme Hospitalet.

STH reserves the right to cancel or refuse any order that would come from a Customer with which there is a dispute relating to the payment of a previous order or a customer who does not have the capacity to contract. Any order implies acceptance of the prices and descriptions of the items available for sale.

STH undertakes to honor orders received on the website only within the limits of available stocks.

Terms of payment

Payment for purchases is made via one of the following means, at the Customer's convenience:
- By bank card

- By Paypal

- By bank transfer

Control of orders
Given the resurgence of fraud listed in the context of e-commerce and in order to secure payments, for any order placed by a customer on the site, the COMPANY TOURISME HOSPITALET will carry out a check of the elements of the order before delivery.

As part of this check, the COMPANY TOURISME HOSPITALET will will reserve the right, taking into account the destination, the amount, the rarity or the type of products ordered, to require the customer to provide proof of identity and proof of address or a Kbis extract for legal persons.

In the event of the client's express or tacit refusal to provide the supporting documents requested or in the event of non-compliant supporting documents, the COMPANY TOURISME HOSPITALET will cancel the transaction and immediately refund the customer's bank account. customer. The tacit refusal being the absence of a response from the customer for a period of 15 days following the request for supporting documents.

Shipping and delivery times

Any express order placed and paid for on the STH site before 12 p.m. Monday to Friday (excluding weekends and public holidays) will be prepared and shipped the same day, subject to payment validation.
Example: An express order placed on Friday before 12 noon is prepared on Friday and delivered on Monday. An express order placed on Friday after 12:00 p.m., leaves for preparation on Monday and is delivered on Tuesday.An order placed on Monday after 12:00 p.m. is prepared on Tuesday and shipped on Wednesday

STH undertakes to deliver orders placed by the Customer within the stipulated time. If the said articles have not been delivered within 7 days from the delivery date provided for when the order was placed, and if this overrun is not linked to a case of force majeure, the Customer may proceed with the resolution of the sale, by sending by registered mail with acknowledgment of receipt to the following address: SOCIETE TOURISME HOSPITALET Château l'Hospitalet - route de Narbonne Plage
11100 NARBONNE - France. The sums paid by the Customer will then be fully reimbursed.

The indicative delivery time for French customers is as follows: 2 to 5 working days

The customer has a period of 30 working days from the date of shipment of the order to report non-receipt and request the resolution of the sale and reimbursement of the items. After this period, no cancellation of the sale will be accepted.
The customer is required to check the good condition of the items delivered. Any anomaly noted (missing item, damaged package, broken item, etc.) must be indicated to STH within 3 days of receipt.

Circumstances beyond our control
We cannot be held responsible for loss, damage, errors or non-delivery of a shipment once it is established that there are circumstances beyond our control. By "circumstances beyond our control", it should be understood in particular:
- fortuitous events or force majeure, namely in particular: earthquakes, cyclones, storms, floods, wars, road accidents, train and planes, embargoes...
- any defects or peculiarities related to the nature of the shipment even though it would have been known to us at the time of our acceptance,
- any act, deficiency or negligence of any third party , for example: the recipient, any interested third party, any employee of customs or any other administration, the postal services, any carrier or other third party to whom the shipment would be entrusted by our transport provider, to serve sectors not served directly by itself, even if the sender has not requested or been informed of recourse to a third party.

Indirect damage

SOCIETE TOURISME HOSPITALET will only be liable for reimbursement of the delivery service subject to the reservations set out above (Delay in Delivery) and in no case for indirect damages that the customer may invoke. Such indirect damages and losses include any loss of income, profits, interests or markets and any loss related to the impossibility of using all or part of the shipment.

Breakage during shipment

If a package arrives at the recipient damaged (breakage of the bottle(s), the recipient must refuse the package. Carrier will notify STH. Upon receipt of this information, STH undertakes to immediately resend an identical package to the recipient. Under no circumstances will the customer be able to demand reimbursement of the product and the delivery package.

Withdrawal period: exchange or return

Customers, non-professional individuals, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to STH for exchange or refund without penalty, and without return costs.
Return postage is offered by STH. The Customer will be fully refunded as soon as possible and no later than 14 days after the date on which he exercised his right of withdrawal.

Conditions of exchange and return for refund
Returned items must be intact, unopened and in perfect condition They must be returned in a condition allowing their re-marketing.

The Customer must return via Colissimo to the address below:

Château l'Hospitalet
Route de Narbonne Plage
11100 Narbonne.

The package tracking number should be sent by email to

If the Customer were to return the items by another method of return, and as such bearing return costs, he could not claim any refund or exchange from STH.

The customer must keep proof of deposit of the package with the service provider responsible for the return. In the absence of this proof, no exchange or refund can be made in the event of loss of the package.


STH cannot be held liable in the event of non-performance of the contract, in the event of out of stock or unavailability of the product, of force majeure and, in particular in the event of a total or partial strike, flood, fire or other natural disasters and, in general, any event that does not allow the proper execution of the order.

Electronic signature

The "OK" associated with the authentication and non-repudiation procedure and the protection of all messages constitute an electronic signature. This electronic signature has the value, between the parties, of a handwritten signature.


The computerized registers, kept in STH's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.

Amicable settlement of disputes

The present general conditions of sale above are governed by French law. In the event of difficulties in the application of these general conditions of sale, we invite you to seek an amicable solution by first contacting STH.

Signed proof of delivery

We are committed to providing information on the delivery position free of charge by telephone. You can consult and print a proof of delivery signed by the recipient of your order on the website of our carriers TNT, Mondial Relay and DHL.